Last Updated: October 14, 2026

At Boltorq. (“Boltorq,” “we,” “us,” or “our”), accessible via https://boltorq.com, we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, submit technical inquiries, request quotations, or engage with our industrial torque tool products and services.

1. Information We Collect

We collect information to deliver efficient B2B customer service, technical support, commercial quotations, and global export handling.

A. Business & Personal Information Provided Voluntarily

When you submit an inquiry form, request a product quote, download technical datasheets, or contact us via email/phone, we may collect:

Contact Details: Full Name, Job Title, Company Name, Official Email Address, Phone/WhatsApp Number.
Commercial & Technical Inputs: Site location, industry sector, specific model requirements (e.g., hydraulic wrenches, bolt tensioners, electric/pneumatic pumps, battery wrenches), flange specifications, and custom engineering requests.
Billing & Export Information: Business address, GST/VAT ID, Import-Export Code (IEC), shipping address, and payment/banking details for purchase order processing.

B. Automated Technical & Browsing Data

When you navigate our website, our web servers and analytics tools automatically collect standard technical data:

Device & Network Information: IP address, browser type and version, operating system, device identifiers, and language preferences.
Usage Data: Pages viewed, duration of visit, referral sources, and interaction logs.

2. How We Use Your Information

Boltorq processes collected data strictly for legitimate industrial and commercial business purposes:

Quotations & Technical Consultation: To process inquiry forms, calculate shipping/export logistics, generate official proforma invoices, and provide engineering guidance.
Customer Support & Service: To handle technical assistance, warranty claims, calibration requests, and site dispatch support.
Business Operations: To perform internal auditing, improve site usability, enhance SEO/AEO user experience, and analyze web traffic patterns.
Commercial Communications: To send updates regarding order status, product technical upgrades, new product launches, or trade fair participation (you may opt out at any time).

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal or corporate data to third parties. We may share necessary information only under the following strict conditions:

Third-Party Logistics & Freight Forwarders: Necessary contact and shipping details provided to trusted global logistics partners to deliver heavy machinery orders and custom tool exports.
Service Providers: Authorized technical vendors assisting in website hosting, CRM operations, and email delivery, bound by strict confidentiality agreements.
Legal & Compliance Obligations: When required by applicable Indian or international export laws, court orders, or governmental regulations to protect against fraud or site misuse.

4. Cookies and Web Tracking

Our website uses cookies and similar performance tracking technologies to improve your browsing experience and optimize technical content delivery.

Essential Cookies: Necessary for core website functionality, security, and page navigation.
Analytics Cookies: Help us understand visitor behavior, geographical traffic sources, and popular product categories to improve user experience.

You can choose to disable cookies through your web browser settings; however, doing so may affect certain interactive features on our site.

5. Data Security

We implement robust administrative, technical, and physical security measures to safeguard your business and personal information against unauthorized access, loss, misuse, or alteration. Data transmitted through our website forms is encrypted using standard Secure Sockets Layer (SSL) technology.

6. International Data Transfers

As an international manufacturer based in Jamnagar, Gujarat, India, serving clients across the Middle East, Europe, Asia, and the Americas, your information may be processed and stored in servers located outside your home country. We ensure all cross-border data transfers comply with applicable commercial and privacy standards.

7. Your Data Rights

Depending on your jurisdiction, you have the following rights regarding your personal information:

Access & Rectification: Request a copy of the personal data we hold or request corrections to incomplete/inaccurate records.
Erasure & Restriction: Request the deletion of your personal data when it is no longer required for active commercial transactions or legal compliance.
Opt-Out: Unsubscribe from commercial marketing communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

8. Third-Party Links

Our site may contain links to external web portals, industrial partners, or social networks. Boltorq is not responsible for the privacy practices or content of these external third-party platforms. We encourage users to review the privacy policies of any third-party websites they visit.

9. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy periodically to reflect changes in legal requirements or our internal operational practices. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is managed, please reach out to our team:

Company Name: Boltorq.
Registered Address: Jamnagar, Gujarat, India (Est. 2014)
Official Email: info@boltorq.com | sales@boltorq.com
Phone / Helpline: +91 98927 03895
Website: https://boltorq.com